Affordable Remote Monitoring, Remediation and Preventive Maintenance
Our convenient, affordable and automated Global NOC service handles routine system maintenance and network monitoring functions
on a 24/7 basis. We take care of it all — escalating alerts, reviewing backups, defragmenting your hard disk, deleting
temporary files, preventing viruses and reducing spyware — without interruption to your daily business operations.
The result: You’re free to focus on your core business,
rather than your technology.
Three Service Packages Available:
Because every organization’s requirements are different, we offer a choice of service packages to give you the flexibility
you need.
GOLD — Comprehensive 24/7 Maintenance Package for Desktops and Servers
- Preventive Maintenance for Desktop includes:
- Patch management
- Antivirus/antispyware
- Temp file deletion
- Disk defragmentation
- Asset/inventory reporting
- Preventive Maintenance
for Server includes:
- 24/7 monitoring
- Patch management
- Antivirus/antispyware
- Preventive maintenance for Exchange/Active Directory
- SOPs for correction
before escalation
- PSA integration (such as Autotask or Connectwise)
- Limited administration
PLATINUM — Comprehensive 24/7 Maintenance and Remediation Package for Servers and Preventive Maintenance for
Desktops
- Desktop Maintenance includes:
- Server Troubleshoot
and Fix includes:
- Everything in Gold
- PLUS
Remote Troubleshoot and Fix, Move/Add/Change on users/groups
PLATINUM PLUS – Comprehensive 24/7 Preventive Maintenance and Remediation Package for Servers
& Desktops
- Desktop Maintenance includes:
- Everything in Gold
- PLUS Remote Remediation
- Server Troubleshoot and Fix includes:
- Everything in
Gold
- Plus Remote Troubleshoot and Fix, Move/Add/Change on users/groups
Remote Device Network Management – Available as add-on
for Platinum and Platinum+ Plans
Offering three levels of service:
- Switch: 24/7 monitoring and alerting, asset/inventory, full reporting
- Premium - Routers/Firewalls: 24/7 monitoring and alerting, ISP vendor management,
proactive maintenance, asset/inventory, full reporting
- Comprehensive
- Routers/Firewalls: 24/7 monitoring and alerting, ISP vendor management, proactive maintenance, asset/inventory,
full reporting, remote troubleshoot and fix
Every
package includes:
- Maintenance Services
— patching, spyware, antivirus and Preventive tasks
- Monitoring, alerting
and escalation — 24/7 or after business hours
- Up/down alerting in network
devices
